Support and FAQs
Answers to the questions we get asked most about the lessons, your account and payments. Can’t find yours? Send us a message and one of the team will get back to you in about 1 business day.
Jump to: Getting started Logging in and your account Plans, billing and cancelling Watching and downloading lessons Buying a didgeridoo
Getting started
I’m new. Where do I start?
Start with the free basics course: the drone course, the warm-up and the first four circular breathing lessons. There’s no credit card. Sign up on the homepage, or if you’re already a member, head to My Account for your starting path.
Do I need a didgeridoo?
Yes, you’ll need one to play along. If you don’t have one yet, our Didge Buyers Guide walks you through choosing your first.
I signed up for the free course but the email hasn’t arrived
After you sign up we send an email from [email protected] with the subject “activate your Didgeridoo Dojo account!”. Click the link in it to activate your account, then we email your login details.
If you can’t see it, check Spam, Junk and the Gmail Promotions tab, and search your mailbox for [email protected]. Adding that address to your contacts helps the next emails land in your inbox. Still nothing after an hour? Send us a message with the email address you used.
How long until I can circular breathe?
It varies from person to person. Some members get it within a week, for others it takes a few weeks of regular practice. The free course includes the first four circular breathing lessons, so you can start today.
Which plan is right for me?
Not sure yet? Start with the free course. Want to try the whole library? Monthly. Serious about learning this year? Yearly, which works out at about half the monthly price. In it for life, or want to download the lessons? Lifetime. Compare the plans.
Logging in and your account
I just joined a paid plan. How do I log in?
Right after checkout we email your login details from [email protected] (subject “Thankyou for your purchase!”). Your username is the email address you used at checkout. Log in on the login page.
Can’t find the email? Check Spam, Junk and the Gmail Promotions tab, or use “Forgot password” on the login page to set a new password.
I can’t log in, or I forgot my password
Use “Forgot password” on the login page. Check Spam, Junk and the Gmail Promotions tab for the email from [email protected]. Still stuck? Send us a message and pick “Password reset”.
How do I change my password or account details?
Log in and go to the My Account page, where you can update your password and account details.
Can I ask a question about a lesson?
Yes. When you’re logged in you can leave a comment under the lesson, and it goes straight to the Dojo team. For anything about your account, send us a message instead.
Plans, billing and cancelling
How do I cancel my subscription?
If you joined from July 2019 onward, go to our checkout account page and enter the email address you signed up with. We’ll email you a link to your account there, where you can update your card or cancel.
If you joined before July 2019, cancel from the My Account page, or send us a message and pick “Account cancellation”.
How do I update my card details?
If you joined from July 2019 onward, use our checkout account page: enter the email address you signed up with and we’ll email you a link to update your card. If you joined before July 2019, log in and update your payment details on the My Account page.
What types of payment do you accept?
PayPal, Visa, Mastercard and American Express. Card payments are processed securely by Stripe. Prices are in US dollars.
How often am I billed?
Monthly bills every 30 days and Yearly every 365 days, until you cancel. Lifetime and Beginner Essentials are a single payment.
Can I change my plan?
Yes, you can upgrade at any time. Compare the plans.
Watching and downloading lessons
What do I need to watch the lessons?
Any phone, tablet or computer with an internet connection and an up to date web browser. The lessons are streamed video, so there’s nothing to install.
A lesson video won’t play
Try reloading the page or a different browser first, and check your internet connection. If it still won’t play, send us a message with the lesson name and the device and browser you’re using, and pick “Video playing issue”.
Can I download the lessons?
MP3 audio downloads of the lessons come with the Yearly and Lifetime plans, and Lifetime adds video downloads of every lesson. Log in and you’ll find your downloads on the My Account page.
Buying a didgeridoo
Where can I buy a didgeridoo?
Didgeridoo Dojo is run by the team behind DidgeridooBreath.com, where we have hundreds of didgeridoos for sale online and ship worldwide. For product and buying questions, email the store on [email protected].
How do I choose my first didgeridoo?
Our Didge Buyers Guide walks you through what to look for.
Still need help?
Send us a message and one of the team will get back to you in about 1 business day.
Contact the Dojo team